It's a common refrain in the SRE world that postmortems must be blameless. But why is this important? And how can you make sure you're doing it for the right reasons?
Great article Tom! My mantra for what I think we really do in these role is, "solving solving problems" (one of these days, it'll catch on...) and the blameless culture is IMO one manifestation of that. Unless the problem is malicious intent -- and even then, there are often systemic problems that lead to such an intent manifesting -- once you start blaming, you stop solving.
Great article Tom! My mantra for what I think we really do in these role is, "solving solving problems" (one of these days, it'll catch on...) and the blameless culture is IMO one manifestation of that. Unless the problem is malicious intent -- and even then, there are often systemic problems that lead to such an intent manifesting -- once you start blaming, you stop solving.